Returns & Refunds
Returns
Due to the custom nature of our products, we do not accept returns or exchanges. All sales are final once the order has been placed. Please ensure that you carefully review your order details (such as size, color, and design) before completing your purchase.
Refunds
We do not offer refunds except under the following circumstances:
Damages and Issues
If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right. To initiate a refund or replacement for a damaged or incorrect item, please follow these steps:
Contact us within 14 days of receiving your order at info@kazaharii.com with the following details:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective product
Our team will review your claim, and if approved, we will either issue a refund or send a replacement product at no extra cost to you.
Lost or Missing Orders
If your order does not arrive within the expected delivery time, please contact us at info@kazaharii.com with your order number. We will work with the shipping carrier to resolve the issue.
Non-Refundable Circumstances
Please note that refunds or replacements will not be issued for the following:
- Incorrect size, color, or design chosen by the customer
- Buyer’s remorse or change of mind
- Delays caused by shipping carriers
Order Modifications and Cancellations
Once an order has been placed, it is immediately sent to production and cannot be modified or canceled. Please ensure that your order details are accurate before completing your purchase.
Contact Us
If you have any questions or concerns about your order, please feel free to reach out to us at info@kazaharii.com